Warranty Policy
1. Warranty Coverage
TopSecu provides a one-year (12 months) limited warranty from the date of shipment for all guard tour readers, checkpoint tags, data downloaders, and accessories manufactured by TopSecu. This warranty covers defects in materials and workmanship under normal use.
2. What is Covered
Repair or replacement of defective products at no charge. Technical support via email or phone. Firmware updates during the warranty period. Software license key replacement for valid licenses (one-time only).
3. What is Not Covered
Damage caused by misuse, accident, unauthorized repair or modification. Normal wear and tear. Damage from exposure to extreme temperatures, moisture, or environmental conditions beyond specifications. Use of non-TopSecu accessories or consumables. Batteries (consumable item). Software issues caused by user configuration errors.
4. How to Claim Warranty
Contact us within the warranty period with: proof of purchase (invoice or order number), product serial number, and description of the issue. We will diagnose the issue and arrange repair or replacement. Return shipping for warranty claims is covered by TopSecu for items shipped from our facility.
5. Extended Warranty
Extended warranty options may be available for bulk orders. Contact our sales team for details.
6. Limitations
This warranty is in lieu of all other warranties, expressed or implied. TopSecu's liability under this warranty is limited to the repair or replacement of the defective product. TopSecu is not liable for any indirect, incidental, or consequential damages.
7. Contact
For warranty claims, please contact: Email: [email protected] Phone: +86-20-28965063 WhatsApp: +86-13527812593 We respond within 6 hours.
Last updated: September 8, 2026