Return Policy
1. Quality Guarantee
TopSecu stands behind the quality of all our products. If you receive a product that has manufacturing defects or does not meet the specifications described on our website, we will replace it free of charge.
2. Eligible Conditions
A free replacement will be provided if the product: has material or workmanship defects; fails to function within specified parameters; is damaged during shipping (we will arrange carrier claims on your behalf). Returns due to change of mind or wrong model selection do not qualify for free replacement.
3. How to Request a Replacement
Please contact us within 30 days of receipt with: your order number or invoice, a description of the issue, and photos of the defect. We will respond within 6 hours and arrange the replacement shipment. Return shipping for defective items is covered by TopSecu.
4. Non-Quality Returns
If you wish to return a product for reasons other than quality (e.g., wrong model, change of mind), the item must be in original condition with all packaging. A restocking fee of 15% may apply. Shipping costs are the buyer's responsibility. Please contact us before sending any returns.
5. Software Products
Software is delivered electronically. If there are technical issues preventing installation, we will provide a replacement license key or technical support. Software licenses are non-transferable and non-refundable once issued.
6. Warranty Exclusion
This policy covers manufacturing defects only. Damage caused by misuse, unauthorized repair, modification, or accident is not covered. Please refer to our Warranty Policy for coverage details.
7. Contact
For any return or replacement requests, please contact: Email: [email protected] Phone: +86-20-28965063 WhatsApp: +86-13527812593 We respond within 6 hours.
Last updated: September 8, 2026